Tickets that go nowhere.
Logged, chased, then closed as unresolved without anyone calling back. Every ticket here is owned by a named engineer within 30 minutes.
Managed IT · Cyber · Consultancy
Run your business. We’ll run the IT.
Support, security and strategy. One partner.
Managed IT, cyber security and consultancy for UK businesses. Monitored 24/7, every ticket answered by an engineer within 30 minutes, one clear monthly invoice.
- Cyber Essentials Certified
- 24/7 security monitoring
- UK helpdesk, on-site when needed
- UK businesses supported
- 65+
- Endpoints managed
- 614
- Maximum time to ticket triage
- 30min
- Security monitoring
- 24/7
Why businesses move to us
The problems we hear most often.
Most of them come from an IT arrangement that was fine until it was tested.
Invoices nobody can explain.
Licences for people who left months ago, add-ons nobody agreed to, three suppliers and three bills. We send one invoice and review it with you every quarter.
Backups that were never tested.
A backup that runs every night proves nothing until a restore is attempted. We test restores on a schedule and report the results.
Security that stops at 5pm.
An alert at 2am that nobody reads until 9am gives an attacker a seven-hour head start. Our monitoring is staffed around the clock.
How it works
How we work.
Three commitments, measured and reported every month.
01 / Respond
An engineer within 30 minutes.
Every ticket is read, triaged and owned by a named engineer inside 30 minutes. No bots and no queue. The time is tracked and reported to you.
02 / Watch
Monitored 24 hours a day.
SentinelOne on every device, with the Vigilance security operations centre behind it. A threat is isolated the moment it is detected, at any hour, and you hear about it from us first.
03 / Own
One accountable partner.
Support, security, cloud, telephony, networks and projects, handled by one team. Nothing falls between suppliers and there is one number to call.
What we do
Four areas. Everything we do sits inside one of them.
Pick the one closest to what you need and we will take it from there.
Run My IT
Helpdesk, monitoring, patching, Microsoft 365 and security, run day to day for a fixed price per device.
- Managed IT & Cloud
- Cybersecurity
- Cloud & Microsoft 365
- Business Mobiles
- Workforce Analytics
Build Me Something
Websites, custom software and automation, specified properly and built to last.
- Websites
- Custom Software Development
- AI & Business Automation
Connect My Sites
Internet, networks, telephony, meeting rooms and cameras, including the sites the fibre does not reach.
- Telephony & Internet
- Meeting Rooms & AV
- Remote Connectivity
- Structured Cabling
- CCTV & Surveillance
- Vehicle Tracking
Advise and Deliver
Migrations, office moves, licensing and Cyber Essentials certification, scoped and priced as projects. No retainer needed.
- Projects & Consultancy
- VAR & Distribution
- Cyber Essentials certification
- Office moves & migrations
The tools we use
The platforms behind the service.
Pricing
Simple monthly pricing.
Per month, excluding VAT. Remote is per managed device on a three-month initial term, then monthly. Essentials and Pro are per seat (one person, one device) on twelve months.
£15per device
Device-only cover, delivered remotely. Unlimited remote support, 24/7 monitoring, patching, threat protection and Microsoft 365 administration.
Get started£49per seat
Everything in Remote plus 30-minute ticket triage, 24/7 threat monitoring, on-site support, Microsoft 365 backup and a named account manager.
Get started£79per seat
Everything in Essentials plus a monthly on-site visit, advanced identity protection, data loss prevention, quarterly technology reviews and ISO 27001 readiness.
Get startedCompare every plan, line by line
| Service line | Remote | Essentials | Pro |
|---|---|---|---|
| In every plan | |||
| Remote support Unlimited remote support for the devices we manage, incident and request handling | Included | Included | Included |
| Device management Enrolment, configuration, encryption and remote wipe on every managed device | Included | Included | Included |
| Updates and patching Operating system and application updates: browsers, PDF readers, runtimes and line-of-business apps | Included | Included | Included |
| Email security Filtering and anti-phishing, DMARC, SPF and DKIM, dark web monitoring | Included | Included | Included |
| Sign-in security Multi-factor authentication and secure sign-in policy on every account we manage | Included | Included | Included |
| Buying and asset register Hardware and software sourcing, asset and licence register, vendor liaison | Included | Included | Included |
| Your support | |||
| Ticket triage How quickly every ticket is acknowledged and classified | Same business day | 30 minutes | 30 minutes |
| Response when the business is down Time to an engineer working on a business-down incident | 4 hours | 1 hour | 30 minutes |
| Onsite support Engineer attendance on site | £85 per hour | Included | Included, plus a monthly visit |
| Joiners and leavers New starter setup, role changes and leaver offboarding | Chargeable | Included | Included |
| Microsoft 365 administration Tenant administration and licence management | Included | Included | Included |
| Account manager and reporting Named account manager and monthly service reporting | Not included | Included | Included |
| Technology review and roadmap Quarterly business review, roadmap, budget planning and risk register | Not included | Not included | Included |
| Security | |||
| Threat protection on every device Managed antivirus and endpoint detection and response | SentinelOne Control | SentinelOne Complete | SentinelOne Complete |
| 24/7 threat monitoring 24/7 SOC, human triage of alerts, threat hunting and containment | £10 per device | Included | Included |
| Web filtering Blocking malicious and unwanted sites on every device | £3 per device | Included | Included |
| Cyber security awareness training and phishing simulation Monthly training, simulated phishing campaigns and click reporting | £3 per user | Included | Included |
| Password manager Managed password vault for every user | £3 per user | £3 per user | Included |
| Vulnerability scanning and fixes Recurring authenticated scanning, risk-ranked findings and the work to close them | Not included | Included | Included |
| Advanced identity protection Conditional access, sign-in risk policies and privileged account control | Add-on | Add-on | Included |
| Data loss prevention Content inspection, sensitivity labelling and exfiltration blocking | Not included | Not included | Included |
| Backup and continuity | |||
| Microsoft 365 backup Tenant backup, retention and restore testing | £5 per user | Included | Included |
| Server and file backup Physical server, virtual server and endpoint file backup with immutable copies | Add-on | Add-on | Add-on |
| Continuity plan and tested restores Documented recovery runbooks and rehearsed failover testing | Not included | Included | Included |
| Compliance and governance | |||
| Cyber Essentials support Alignment work, evidence packs and certification support | Quoted | Included | Included |
| ISO 27001 readiness Gap analysis, policy set and evidence toward certification | Not included | Not included | Included |
| AI adoption and governance Acceptable use, data boundaries and rollout governance | Quoted | Quoted | Included |
| Networks and servers | |||
| Managed network Firewall, switching and Wi-Fi: monitoring and management | Add-on | Add-on | Add-on |
| Managed servers Servers and hypervisors: monitoring, patching and management | Add-on | Add-on | Add-on |
Connectivity, projects and websites are quoted on what they involve.
Where we are
Two bases, one team.
Most issues are fixed remotely. When a visit is needed, an engineer comes to you.
HQ · Coventry
Head office, Coventry.
Earlsdon One53-55 Butts Rd, Coventry, CV1 3BHCovers Warwickshire, the West Midlands, Northamptonshire and Leicestershire.
Southern base · Salisbury
Southern base, Salisbury.
Salisbury, WiltshireCovers Wiltshire, Hampshire, Dorset and the M4 corridor to Swindon and Bath.
Clients
What our clients say.
Names withheld at the clients’ request.
Logged a ticket at 09:12 about Outlook profiles corrupting across half the floor. Jovan picked it up inside five minutes, worked through it with us remotely, and had everyone back in their inbox before the 10am meeting. That is the helpdesk experience we used to dream about.
Tom drove over the same afternoon when our core switch started dropping VLANs. He traced it back to a failing SFP, swapped it from the spares he keeps in the van, and stayed until he had proven the link was clean under load. No drama, just fixed.
Cyber Essentials Plus was a box we had been failing to tick for two years. Netix mapped us against the controls, closed the gaps, coached our team through the audit, and we passed first time. Our insurance premium came down at renewal.
What we were buying was reactive break-fix. What we got is a partner that sits in our planning meetings, owns a roadmap, and tells us what to spend and when. The quarterly vCIO sessions with Ryan have genuinely changed how we budget IT.
Asked Netix to deliver the summer refresh: 120 new devices, the staff room re-cabled, a new firewall, and a fresh SSID strategy. Everything was live and tested before the first inset day, which has not happened with any previous supplier.
We came off a legacy file server and onto SharePoint without losing a single permission or asset. Jovan handled the user side patiently and Tom handled the plumbing. The team did not notice the weekend the migration happened, which is the best compliment I can give.
Our old phone system was missing half the surgery calls. Netix planned the cutover to hosted voice, ported the numbers, and ran both lines side by side for two weeks so reception never noticed. Booking rate went up the month we switched.
We had a supplier dispute escalating and needed IT evidence pulled from archived mailboxes. Ryan got involved personally, scoped exactly what we needed, and had a clean forensic export back to us inside 36 hours. It genuinely made the difference.
Shop-floor WiFi was patchy and was costing us hours of downtime on handheld scanners. Netix heat-mapped the building, replaced the access points with something purpose-built, and now we have clean coverage out to the yard. Scanner retries basically zero.
The CAD stations were crawling on the network. Tom audited the switching, found the uplinks were running at 1Gb when we thought they were 10, and rebuilt the core over a weekend. File saves that used to take forty seconds now take two.
Get in touch
Tell us what you need.
An engineer replies within one business day.
Pick the route that suits you.
Request a call backTell us a good time and an engineer rings you. Book a meeting30 minutes with an engineer, straight into both calendars. Build a quoteFixed monthly prices, put together online in a few minutes.We reply within one business day. No mailing list.