We sell a lot of mobiles. Every month we quote SIMs, we port numbers, we ship handsets, we manage roaming. And every single account goes onto the my.plan platform, with no exceptions. Below is the honest explanation of why.
The problem my.plan solves
Before my.plan, managing a mobile estate looked like this.
A sales rep joins. You ring O2 account management to add a SIM. They put you on hold. Twenty minutes later you get a SIM assigned to your account. The handset arrives in three days. The user needs their mobile restricting because they keep buying TikTok coins, so you ring account management again. Hold music. Twenty minutes. Another email trail.
Then the bill arrives. One invoice per network. 50 pages. Line items by device, grouped however the carrier feels like that month. If you want to know which team spent the most on data last month, you are doing it in a spreadsheet and it is Friday evening.
What my.plan actually does
It puts every SIM on your account into one dashboard. You can see live data usage, per handset, right now. You can see which apps each SIM has used data on today. You can see where every handset last checked in.
You can add a SIM, bar a line, swap a handset, retrieve a PUK code, or add a roaming bolt-on from the portal in under a minute. No phone call. No hold queue. No account manager.
The billing side is equally flat. O2 and EE on a single consolidated invoice. Every charge broken down to the device. Filter by cost centre, department, or user. Export the lot to CSV and you are done in ten minutes.
The bit we did not expect
When we moved existing clients onto my.plan, the cost-saving story was obvious. Right-sized tariffs, killed the ghost SIMs, moved roaming to the cheapest pack.
What surprised us was the time saving for our own helpdesk. We stopped spending 20 minutes on hold with carrier account management for routine changes. Tickets that used to take 45 minutes take five. Which means our clients get changes faster, and our engineers do more useful work.
What we still do in person
The account relationship. my.plan is a brilliant portal, but a portal does not negotiate your renewal, does not replace a handset out of hours, and does not run a roaming review. Netix sits between you and the networks. You get the self-serve power of the platform and the human support of a UK helpdesk.
Who it is for
Any UK business with more than five SIMs who has ever been on hold with O2 or EE. Honestly. If the answer is “yes, more than once”, my.plan will pay for itself in time before it pays for itself in tariff.
What it costs
Included on every business mobile contract we ship. Not an add-on, not a premium tier, not a discount carrot. It is just how we run your account. If you want the cheapest possible SIM-only deal from a reseller, we are not that reseller. If you want your mobile estate run properly, we are.
Explore the platform in detail, compare the service tiers, or get in touch and bring a recent bill.