UK helpdesk
Real engineers, not scripts. Phones answered, tickets picked up, and most issues resolved without a second call.
Services
Your IT department. Without the headcount.
Proactive monitoring, a UK helpdesk, device management, patching, and strategic guidance. One monthly plan, no surprises on the invoice.
How we run IT
Boring, in a good way.
The best IT is the kind you don't notice. Laptops work. Email arrives. Phones ring. Patches land overnight. Threats get caught before coffee. Your team get on with their job and your board gets a monthly report that actually makes sense.
We support 65+ UK businesses from our Warwickshire base. Every one of them runs on the same underlying stack, so the engineer who picks up your call has seen it before.
Cyber Essentials Certified
Microsoft Partner
UK-based team
Helpdesk, live See a sample monthly report
The helpdesk is on it before you've finished your coffee.
Tickets flow into our UK-based queue the second they land. Engineers triage, call back, and fix. No chatbots, no offshore scripts, no waiting on hold.
For your team
- Call, email or portal, all routed to one queue
- UK engineers, Mon to Fri 8 to 6
- Most tickets closed on the first contact
- Clear updates, no jargon, no ghosting
For your leadership
- Monthly report with SLA hit-rate and trends
- Named account manager on quarterly reviews
- Budget, risk register and roadmap kept current
- One invoice, predictable per-user pricing
P1 resolved 09:14
Exchange mailbox restored for 4 users. Root cause logged, MFA re-enrolled.
Average P1 response, last 90 days
17m 04s
What's in the box
Everything a small IT team wishes it had.
Six services that would each be a full-time job if you did them in-house. Bundled into one monthly bill.
24/7 proactive monitoring
RMM agents watch every endpoint, server and cloud tenant. Most issues are caught and closed before anyone notices.
Patching and hardening
Automated patch pipeline with rollback windows. Security baselines enforced through Intune, reviewed quarterly.
Onboarding and offboarding
New starter ready on day one. Leavers deprovisioned within the hour. No spreadsheets, no chasing, no gaps.
Asset and licence tracking
Every device and licence on a single ledger. Know what you own, what it costs, and when it renews.
vCIO and strategy
Quarterly IT reviews with your account manager. Roadmap, budget, risk register, all in plain English.
Pricing
Three plans. No surprises.
Transparent per-user pricing, excluding VAT, on a 12-month term. Not sure which fits? Book a 30-minute call and we'll size it with you.
Core
Remote-only cover
From £29 /user/mo
- Unlimited remote support
- Helpdesk, Mon to Fri, 8am to 6pm
- 24/7 monitoring and automated patching
- Managed AV and EDR on every device
- Email security and dark-web monitoring
- Microsoft 365 admin and cloud backup
- Hardware and software procurement
Managed
Onsite included
From £49 /user/mo
- Everything in Core
- Dedicated account manager
- Quarterly onsite visits, ad-hoc call-outs
- Managed detection and response
- Monthly health and compliance reporting
- Cyber Essentials alignment
- Security awareness training
- SLA-backed response commitments
Transform
Onsite and advanced
From £69 /user/mo
- Everything in Managed
- Named technical engineer
- Extended hours, 7am to 8pm, plus 24/7 emergency
- Monthly onsite visits
- Project management included
- Quarterly IT strategy review
- Annual penetration testing
- ISO 27001 readiness support
Compare plans
What's in each.
| Core | Managed | Transform | |
|---|---|---|---|
| Support and helpdesk | |||
| Remote support | |||
| Onsite support | Ad-hoc, billed | Quarterly + ad-hoc | Monthly + ad-hoc |
| Core hours | Mon to Fri, 8am to 6pm | Mon to Fri, 8am to 6pm | 7am to 8pm + 24/7 emergency |
| Named engineer | |||
| Security | |||
| Managed AV and EDR | |||
| Managed detection and response | |||
| Security awareness training | |||
| Annual penetration test | |||
| Platform and cloud | |||
| Microsoft 365 admin | |||
| Cloud backup | |||
| Intune device management | |||
| Strategy and governance | |||
| Monthly reporting | |||
| Quarterly business review | |||
| vCIO strategy session | |||
| ISO 27001 readiness | |||
| Delivery | |||
| Project work | Billable | Billable | Included |
| SLA-backed response | |||
FAQ
Common questions about managed IT.
How much do managed IT services cost in the UK?
Netix Digital managed IT plans are £29, £49 or £69 per user per month, all excluding VAT and fixed for a 12-month term. The £29 Core tier is remote-only cover; £49 Managed adds quarterly on-site visits, MDR, a dedicated account manager and SLA-backed response (this is where most clients land); £69 Transform adds extended hours, monthly on-site visits, a named technical engineer, annual penetration testing and ISO 27001 readiness support. The pricing table further down this page has the full breakdown.
What is included in a managed IT services contract?
Our managed IT contracts include a UK-based helpdesk, 24/7 proactive monitoring, automated patching, device and asset management, Microsoft 365 administration, security baseline enforcement, onboarding and offboarding, monthly reporting and a named account engineer. Cybersecurity is baked in, not an add-on.
Do you support businesses outside Warwickshire?
Yes. Our helpdesk and remote tooling support clients across the UK. The core team is based in Coventry city centre and on-site work is most cost effective within roughly an hour of that base, which covers Rugby, Leamington Spa, Warwick, Kenilworth, Birmingham, Solihull and much of the wider Midlands. We also have an additional engineer based in Salisbury covering Wiltshire, Hampshire, southern Somerset and Dorset on the ground.
How fast do you answer the helpdesk?
Average pickup is 40 seconds. The phone is answered by a real engineer in the UK, not an offshore triage desk. Most tickets are resolved on first contact without escalation.
Can you take over from our existing IT provider?
Yes. We run structured onboarding that captures documentation, credentials, asset inventory and known issues from the incumbent within the first two to four weeks. Most clients see zero downtime through the handover and an improvement in ticket throughput within the first month.
Are you Cyber Essentials certified?
Yes, Netix Digital is Cyber Essentials Certified. We also help clients achieve Cyber Essentials and Cyber Essentials Plus certification as part of the security baseline included with our managed IT plans.
Free · no slide deck
Not sure which plan fits?
30 minutes with an engineer, not a salesperson. We'll look at what you've got, what hurts, and what we'd change.