Your IT department.
Without the headcount.
Proactive monitoring, expert helpdesk, modern device management and strategic IT guidance - all wrapped in a single monthly plan.
Everything your business
needs to stay running.
From day-to-day helpdesk to strategic IT planning, we cover the full stack so you don't have to.
Managed IT Support
A dedicated team of IT experts proactively managing your technology. Monitoring, maintenance, and issues resolved before they become outages.
24/7 Proactive Monitoring
Continuous oversight of servers, networks and devices. Potential issues spotted and addressed before they impact your business.
Modern Device Management
Centralised control of all company devices via Microsoft Intune. Remote deployment, security policies, and BYOD support.
Patch Management
Automated monitoring and application of security patches. Close vulnerabilities before attackers can exploit them.
End-User Helpdesk
Knowledgeable, friendly support via phone, email or chat. Fast resolution and multi-channel access for all your team.
Virtual CIO
Strategic IT guidance aligned to your business goals. IT budgeting, compliance planning and technology roadmaps - without the full-time salary.
IT Asset Lifecycle
End-to-end tracking from procurement to secure disposal. Planned replacements, standardisation, and compliance built in.
Remote Work Enablement
Secure remote access, cloud collaboration tools, MFA and remote-ready device setup. Your team works effectively from anywhere.
Choose your level
of cover.
Transparent, per-user pricing with no hidden extras. All plans run on a 12-month contract and exclude VAT.
Remote-Only
Solid remote foundations. Everything you need to keep your business running reliably and securely.
- Unlimited remote IT support
- Helpdesk & ticketing (Mon–Fri, 8am–6pm)
- 24/7 infrastructure monitoring (RMM)
- Automated patch management
- Managed antivirus / EDR per device
- Email security & dark web monitoring
- Microsoft 365 admin & cloud backup
- Hardware & software procurement
Onsite Included
Full managed IT with onsite cover, MDR-grade security, and a dedicated account manager.
- Everything in Core
- Dedicated account manager
- Quarterly scheduled onsite visits
- Ad-hoc onsite call-outs included
- Managed Detection & Response (MDR)
- Monthly health reporting
- Cyber Essentials alignment support
- Security awareness training
- SLA-backed commitments
- Bi-annual customer success review
Onsite + Advanced
Enterprise-grade IT and security strategy for businesses with serious ambitions and compliance needs.
- Everything in Managed
- Named technical engineer
- Extended hours (7am–8pm) + 24/7 emergency
- Monthly onsite visits
- IT project management included
- Quarterly IT strategy review
- Annual penetration testing
- ISO 27001 readiness support
- Quarterly customer success review
| Feature | CoreFrom £29 /user/mo | ManagedFrom £49 /user/mo | TransformFrom £69 /user/mo |
|---|---|---|---|
| Support & Helpdesk | |||
| Remote IT support (unlimited) | ✔ | ✔ | ✔ |
| Helpdesk ticketing (Mon–Fri, 8am–6pm) | ✔ | ✔ | ✔ |
| Extended hours support (7am–8pm) | - | - | ✔ |
| 24/7 emergency out-of-hours support | - | - | ✔ |
| Dedicated account manager | - | ✔ | ✔ |
| Named technical engineer | - | - | ✔ |
| Onsite Support | |||
| Scheduled onsite visits | - | Quarterly | Monthly |
| Ad-hoc onsite call-outs | Billable | ✔ | ✔ |
| Hardware deployment & break-fix | Billable | ✔ | ✔ |
| Project & infrastructure work | Billable | Billable | ✔ |
| Monitoring & Management | |||
| 24/7 infrastructure monitoring (RMM) | ✔ | ✔ | ✔ |
| Automated patch management | ✔ | ✔ | ✔ |
| Monthly health reporting | - | ✔ | ✔ |
| Quarterly IT strategy review | - | - | ✔ |
| Security | |||
| Managed antivirus / EDR (per device) | ✔ | ✔ | ✔ |
| Managed Detection & Response (MDR) | - | ✔ | ✔ |
| Email security & spam filtering | ✔ | ✔ | ✔ |
| Dark web credential monitoring | ✔ | ✔ | ✔ |
| Cyber Essentials alignment support | - | ✔ | ✔ |
| Security awareness training | - | ✔ | ✔ |
| Annual penetration testing | - | - | ✔ |
| Cloud & Microsoft 365 | |||
| Microsoft 365 administration | ✔ | ✔ | ✔ |
| Cloud backup (M365 mailbox & OneDrive) | ✔ | ✔ | ✔ |
| SharePoint / Teams administration | ✔ | ✔ | ✔ |
| Continuity & Compliance | |||
| Disaster recovery documentation | - | ✔ | ✔ |
| ISO 27001 readiness support | - | - | ✔ |
| Service Terms | |||
| SLA-backed commitments | - | ✔ | ✔ |
| Contract term | 12 months | 12 months | 12 months |
| Customer success reviews | - | Bi-annual | Quarterly |
All prices exclude VAT. Subject to survey and MSA. Contact us to discuss your requirements.