Industries

IT that does not stop the chair.

Managed IT for independent dental practices and multi-site groups. Practice management integrations, imaging networks, DSPT-aligned cybersecurity, and engineers who know the difference between SOE and Dentally.

Why dental?

Because every minute off the chair is revenue gone.

A dental practice is an operational business with clinical-grade uptime requirements. If the imaging workstation freezes, you are not rebooking an appointment, you are losing an hour. If the backup fails, you are losing patient records.

We run IT for practices and groups across the Midlands and South. Our engineers know SOE Exact, Dentally, Software of Excellence, Sensei and the main imaging systems. The helpdesk number rings through in under a minute during surgery hours.

40sChairside pickup SLA
99.9%Practice workstation uptime
DSPTStandards Met, submitted
24/7Monitoring and backup
Chairside, uninterrupted

IT that treats surgery time like surgery time.

We know Software of Excellence, Exact, Carestream and the practice stack. We answer the phone in seconds, not minutes, because every lost chair-hour costs.

Clinical Systems
  • Practice management software supported
  • Imaging workstations and servers managed
  • NHS compliance and SOE updates handled
  • Chairside pickup in under 60 seconds
Compliance
  • DSPT Standards Met submitted yearly
  • Patient data backed up and recoverable
  • Cyber Essentials aligned from day one
  • Audit-ready access and change logs
Talk to us about your practice

Chairside fix 09:41

Surgery 2 imaging PC swapped to hot-spare. 3 minute downtime, no patient delay.

Practice workstation uptime, last 12 months
99.9%
What we cover

Everything a modern practice runs on.

Chairside workstations, imaging, patient records, networking, security, and the weekly stuff that keeps it all standing.

Practice Management Integrations

SOE Exact, Dentally, Software of Excellence, iSmile, Carestream. Workstations pre-configured, TLS tuned, printing sorted, backups verified.

  • We know the clinical software already
  • Upgrades tested before they touch you
  • Vendor liaison handled for you
SOE Dentally, Carestream

Imaging and PACS

CBCT scanners, intra-oral cameras, digital X-ray sensors. Latency on the network, colour calibration on the chairside screens, and storage that scales.

  • Imaging kept fast at the chair
  • Storage sized for real scan volumes
  • Backed up like clinical data should be
CBCT and intra-oral supported

NHS Digital and CQC Ready

Data Security and Protection Toolkit (DSPT) aligned. We give you the evidence for the Standards Met submission and help with the annual refresh.

  • Toolkit alignment evidenced
  • CQC well-led questions answered
  • Written, not improvised at inspection
DSPT Standards Met

Patient Data Protection

Clinical data DLP on the Premium plan, plus audit logging and a written retention policy per record class. Staff access governed by role, with proper leaver offboarding.

  • Clinical data DLP and audit logging
  • Access limited by role
  • Breach process agreed in advance
Retention policy in writing

Chairside Support

When a handpiece, a camera or a monitor fails mid-appointment, you need it triaged now, not tomorrow. Every ticket triaged within 30 minutes for dental clients.

  • Raised from the surgery, not a call queue
  • Clinical kit prioritised over admin
  • Spare hardware held for practices
30 min triage, guaranteed

Clinical and Guest Wi-Fi

Segmented networks. Clinical kit on a locked-down VLAN, staff on another, guest Wi-Fi isolated. UniFi deployments from the floor plan up.

  • Clinical kit on a locked-down segment
  • Guest traffic never touches clinical
  • Coverage surveyed, not guessed
VLAN separated, always
The checklist

What a practice has to be able to show at inspection.

The IT evidence behind a CQC inspection and the NHS Data Security and Protection Toolkit, and how each item is met on the service.

  • DSPT, all mandatory assertions. Supported software only, patching within 14 days, MFA on every account with patient data, and a named person responsible. We supply the technical evidence for each assertion so the toolkit is filled in from fact.
  • Patient data at rest and in transit. Encrypted workstations and laptops, encrypted backups with a tested restore, and no patient data on personal devices unless they are enrolled and managed.
  • Practice management and imaging systems. Your practice management and X-ray software kept on supported versions, backed up nightly, and restorable to a known point before you need it.
  • Access control. Individual logins for every clinician and receptionist, no shared chairside accounts, and access removed the day someone leaves.
  • Business continuity. A written plan for the surgery losing power, internet or the server, rehearsed once a year, so a Monday morning outage does not mean cancelled patients.
  • Cyber Essentials. Increasingly asked for by NHS commissioners and insurers, and the practical baseline every practice we support runs to.
Alignment

Mapped to the frameworks dental practices are assessed on.

DSPT Standards MetUK GDPR and ICOCQC KLOEs (well-led)Cyber EssentialsNHS Digital
Free · no slide deck

Thinking about moving IT providers?

We will run a 30-minute audit of your current setup, give you a written list of gaps, and show you what our service looks like with a live client on the line. No awkward handover decks.

Book a practice review 02476 920 910